As more service providers offer contracts online it can be easy to sign-up for a service. However, most customers will fail to read the contract, resulting in terms and conditions that may not suit their requirements.
Here are some simple strategies that can help customers who are not happy with a service provider.
Read the contract – If you failed to read the contract consider reading it before making a complaint. Often the contract will specify exactly what is expected from both parties. A contract will additionally highlight how a customer could complain if a service is not up to standard.
Contact the provider – Speaking to the provider directly can sometimes be a good idea, especially if the provider is a small to medium-sized business. Before making the call, gather all relevant details which can help customer service personnel verify the purchase.
Note down the details – When speaking to the company note down details such as names, dates, and times. These details will come in useful if the matter needs to be escalated.
Writing a review – If the company does not respond, it may be time to write an online review. Online reviews can be writing on social media platforms such as Facebook, Instagram, or Twitter. Private review websites such as Revdex.com, Yelp, and TripAdvisor have also become popular as they have been known to offer customers quick resolutions. When posting a complaint online consider including as much detail as it can force the company to respond to reduce negative publicity.
Revdex is an online business directory that allows to report scam for a products and services. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews.