Article provided by Revdex.com
When you are unhappy with a product or service, most people’s natural response is to contact the company’s customer service hotline. Since companies receive a large number of complaints a day, customers may find that they are Justify on hold for long periods, only to be told that they will need to make a formal written complaint.
Here are 3 ways to file a written complaint with ease.
Use complaint websites – The easiest way to file a business complaint is to use a third-party complaint website. These websites are designed to encourage customers to complain, resulting in a quick resolution. Some of the most popular customer complaint websites include revdex.com, Yelp, BBB, and the complaints board. Websites like TripAdvisor are favored for complaints concerning a hotel or a restaurant. For complaints regarding lawyers, websites such as Avvo are effective with a positive response rate.
Email customer service – Emailing a company’s customer service division can be a quick way to complain. Although this method has a slow response rate, customers have the benefit of being able to attach all related documentation including pictures to strengthen a complaint.
Complain on social media – Many customers have found it useful to complain on platforms like Facebook, Twitter, and Instagram. Most often companies will respond quickly on social media as it is difficult to ignore a public complaint. When placing a complaint on social media it is advisable not to condemn or get too emotional with a complaint and opt for focusing on the facts of the incident.
Revdex is an online business directory. Revdex’s aim is to improve the connection between consumers and businesses. They provide the customers with an opportunity to browse and post negative complaints and reviews about businesses and they make it easier for their voice to be heard by the companies.
For example, you can file scam report about online business or file complaint about hotels.